Privacy Policy

Who We Are

Alora Living (“we”, “us”, “our”) provides non-regulated companionship and lifestyle support services.
 

We are committed to protecting your personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.
 

Data Controller:
Alora Living
Email: info@aloraliving.co.uk

What Data We Collect

We may collect and process the following personal data:
 

Information you provide:
 

• Full name

• Phone number

• Email address

• Enquiry details (via website, WhatsApp, or forms)

• Service preferences
   

Automatically collected data:
 

• IP address

• Device and browser type

• Pages visited and usage behaviour
   

Important Note
 

We do not intentionally collect sensitive health or medical data.
If such information is shared voluntarily, it will only be used strictly to support your enquiry and handled with appropriate care.

 

How We Use Your Data
 

We use your information to:
 

• Respond to enquiries and consultation requests

• Provide companionship services

• Manage bookings and communications

• Improve our website and service offering

• Maintain internal records

• Comply with legal obligations
   

We do not sell or rent your data to third parties.

 

Legal Basis for Processing
 

We process your data under the following lawful bases:
 

• Consent – when you contact us or opt into communications

• Contract – where processing is necessary to deliver services

• Legitimate Interests – to improve services and user experience

• Legal Obligation – where required by law
  
   

How We Share Your Data
 

We may share your data with:
 

• Website hosting providers (e.g. Wix)

• Communication platforms (e.g. WhatsApp Business)

• Payment or administrative providers (if applicable)

• Legal or regulatory authorities when required
   

All third parties are required to handle your data securely and lawfully.

 

International Transfers
 

Some service providers (e.g. Wix, WhatsApp) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

 

Data Retention
 

We retain personal data only as long as necessary:
 

• Enquiries: up to 12 months

• Client records: as required for service delivery and legal purposes
   

Data is securely deleted when no longer required.

 

Data Security
 

We implement appropriate technical and organisational measures, including:
 

• Secure systems and hosting

• Access controls

• Data minimisation practices
  
   

Your Rights
 

You have the right to:
 

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability
   

To exercise your rights, contact: info@aloraliving.co.uk

 

Cookies
 

We use cookies to improve your experience.
Please see our Cookie Policy below for full details.

 

Third-Party Links
 

Our website may contain links to external websites.
We are not responsible for their privacy practices.

 

Changes to This Policy
 

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.